Frequently Asked Questions
Everything you need to know about our handcrafted collectibles.
Are Jim Shore figurines hand-painted?
Yes, each piece is meticulously hand-painted by skilled artisans, ensuring that every figurine is a unique work of art while maintaining the high-quality standards of the Jim Shore brand.
What materials are used in the creation of these collectibles?
Most Jim Shore figurines are crafted from high-quality stone resin, which allows for the intricate detail and texture that mimics traditional carved wood and folk art aesthetics.
How long does shipping take for domestic orders?
Standard shipping typically takes 5 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery's progress.
What is your return policy for damaged items?
We offer a 30-day return policy. If your item arrives damaged or defective, please contact our customer support team immediately with photos of the product and packaging for a full replacement or refund.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping rates and delivery times vary by country and will be calculated at checkout based on your specific location.
How should I clean and care for my figurines?
To preserve the finish, we recommend dusting your figurines with a soft, dry cloth. Avoid using harsh chemicals, water, or abrasive materials, as these can damage the hand-painted details.